Malaysia Airlines is delighted to announce the full restoration of its in-flight service offerings across all sectors following the catering transition that took effect on 1 September 2023. The comprehensive reinstatement includes complete beverage offerings, full hot meals, special meals and complete dining ware. In addition, the airline is also introducing enhanced meal offerings and refreshed menus across sectors as it seeks to elevate the onboard dining experience.
The full resumption comes following the delivery of the remaining 10 hi-lifts which commenced operations at the end of October 2023. With this, the airline was able to progressively commence its full in-flight service offerings since 1 November 2023, with a commitment to fulfil its 15 November 2023 restoration targets. As part of its catering business continuity plan, the airline established a temporary distribution centre – the MAG Catering Operations (MCAT) – to manage the assembly of F&B items and the uplifting of meals onboard via hi-lift trucks. The MCAT facility strictly complies with safety standards set by the Civil Aviation Authority of Malaysia (CAAM) and local health authorities.
With this enhancement, the MCAT operations has strengthened significantly, with a fleet of 24 hi-lifts, six (6) freezers, two (2) chillers and two (2) ware wash machines – enabling the airline to service previously affected routes more efficiently and promptly. The airline is now self-handling an average of 18,000 meals daily, collaborating closely with its partners to maintain the highest standards of quality and service.
Datuk Captain Izham Ismail, Group Managing Director of Malaysia Aviation Group (MAG), said, “As a global airline, Malaysia Airlines sets high standards for our product offerings and services onboard – being the embassy on wings for the country and the champion for Malaysian Hospitality. We underwent this much needed transition in our onboard catering to improve our offerings and service delivery whilst growing our capabilities, with customers maintaining as our centre of gravity. In addition, we have received positive feedback from customers on our meal offerings, with some crowd-favourites even being uplifted on more of our flights. We remain steadfast to innovation, safety, and the highest standards of customer satisfaction. We will continue to strengthen our core proposition as a premium airline, with a commitment to elevate the onboard dining experience by providing more options, curated offerings and variety for all our guests.”
In tandem with the reinstatement of meals and services, the airline is also introducing a menu refresh that will offer passengers an array of delightful choices and destination-inspired dishes, as well as enhance its service standards as part of its continuous efforts to enhance the overall in-flight dining experience.
November sees the airline improve its meal variety, from local Malaysian favourites to destination-specials on its London and Incheon routes. From December onwards, the airline will extend the menu refresh on its Chef on Call services on selected sectors; introduce ‘Best of ASEAN’ dishes; enhance its vegetarian meal offerings through its collaboration with international vegetarian chain, Annalakshmi; offer premium Italian coffee, Illy, as an additional option for coffee lovers on Business Class, as well as introduce its exclusive Cool Treats ice cream on selected regional and domestic sectors. These enhancements align with the airline’s commitment to deliver premium experiences and choices to its global customer base.
With these enhancements, the airline remains committed to the continuous improvements of its in-flight meal offerings, ensuring the highest quality and consistency of service onboard Malaysian Hospitality.