To support hosts and governments as communities reopen for travel in Malaysia, hosts nationwide can now enrol their listings in Airbnb’s Enhanced Cleaning Protocol, a comprehensive programme offering the first overarching standardized guidelines for cleaning and sanitization in the home-sharing industry. The Enhanced Cleaning Protocol is now available in 75 countries and regions worldwide.
Empowering Hosts with a Commitment to Cleanliness All hosts in Malaysia can now access the enhanced cleaning educational materials in their local languages through the Resource Center, including a Quick Start Guide and Cleaning Handbook. These local resources offer guidance on the use of personal protective equipment, how to clean every room in a home, what to sanitize, and what supplies to have on hand. The new resources include expert-backed health and safety guidelines on mask-wearing and social distancing, which are especially important for private room hosts. To enrol their listings, hosts, including those that share private rooms, can go directly to their Airbnb accounts. Hosts who complete a quiz and attest to the Enhanced Cleaning Protocol receive a special highlight on their listing to let guests know they have committed to the Protocol’s enhanced cleaning and sanitization routine. “Keeping our listings clean is a key priority for us as we look to welcome more guests back, and Airbnb’s Enhanced Cleaning Protocol helps with equipping us with resources and guidelines that adhere to industry standards,” said WayNe Low, an Airbnb host in Malaysia who is among those with a consistently high Cleanliness rating.
“Airbnb has developed a clear and detailed Enhanced Cleaning Protocol to help us ensure and maintain cleanliness in our listings, so I am looking forward to providing guests peace of mind when they stay with us.” Supporting Travel Recovery with Industry-Leading Standards Airbnb’s Enhanced Cleaning Protocol, developed in consultation with leading global experts and endorsed locally by Malaysian Medical Association (MMA), builds on Airbnb’s strong historical track record of cleanliness: 94 per cent of all Airbnb reviews show that guests are satisfied with cleaning, scoring it at 4 or 5 stars after their stays. In addition to cleaning standards for homes, Airbnb is also offering new safety and cleaning initiatives for in-person Experiences in countries and regions where these activities have reopened, based on guidance from local governments and health experts. These guidelines include requiring all hosts and guests to wear face coverings, limiting group size, and maintaining social distancing. For Experiences conducted in a private space, hosts are also required to follow an enhanced cleaning protocol. “In a post-COVID world, maintaining high standards of health and hygiene is of utmost importance to us as a critical step in restoring traveller confidence,” said Amanpreet Bajaj, General Manager (India, Southeast Asia, Hong Kong and Taiwan), Airbnb. “By following the enhanced cleaning protocol, our hosts in Malaysia are taking significant steps toward protecting themselves, their guests and the communities in which they live. We are looking forward to further collaborating with local governments, medical experts and other authorities to ensure a consistent approach that would help support the recovery of the Malaysian tourism industry.” To learn more about the Airbnb Enhanced Clean program, visit airbnb.com/cleaning.